In the past 90 years in operation, Corrigan has received masses of awards over the decades. Despite that, each time we hear “Corrigan Moving!” announced as the winner of a new award, the familiar rush of honor and exhilaration flows through our veins. We are thrilled to announce that our team left the Unigroup Learning Conference with more trophies this year! In total, Corrigan branches and single team members received eight awards:
“We are excited to see the difficult work and devotion of our employees acknowledged,” said David Corrigan, President of Corrigan Moving. “We know everything our offices and team members do each day to make our business succeed; it’s terrific to see that dedication celebrated. We have the most talented group of employees at Corrigan, seeing that celebrated at this honors celebration makes me very proud.”
The annual Unigroup Learning Conference returned to an in-person event this year. Held near the Unigroup headquarters in St. Louis, MO, the gathering is attended by hundreds of affiliates from a mixture United and Mayflower agencies throughout the country. After 3 days of events comprised of workshops and courses, the conference always concludes with an award ceremony.
“I don’t recall the last time we didn’t receive an honor of some type,” said Kirk Hensler, Vice President of Operations. “That demonstrates to the level of dependable character of our drivers, relocation professionals and office workforce. It’s nice to never go home empty handed.”
Although many of Corrigan’s branches earned top recognition, a few of Corrigan’s individual teammates took home accolades in their respective divisions. For the second year straight, Cassandra McCann from the Grand Rapids, MI branch won the Heart of Quality award. This accolade is presented only to the highest level of relocation coordinators in the Unigroup system. To be eligible to win this award, move coordinators need to have sterling customer evaluation scores and complete ongoing annual training.
“We’ve had many move coordinators achieve this accolade, and we’re so proud of Cassandra for winning two years back to back. She goes over and above for her clients. They realize how much she accomplishes, we see it, and now she has an additional prize to incorporate in to her stockpile,” said David Corrigan.
Myron Luikart works in Corrigan’s specialty Logistics division, handling mainly on big jobs. “Winning 2 Masters Club Inner Circle honors in the same year is not easy to manage, however he achieved it. If anyone needs to uncover a way to a task solved, it’s Myron. He delivers remarkable experience to our company and his customers. He handles some of our largest-scale jobs and handles them all with tremendous attention to detail. He’s certainly valuable for us, we’re pleased he received some recognition today,” said Kirk Hensler.
On top of Luikart’s accomplishments, several members of Corrigan’s sales category were admitted into United’s elite Million Dollar Club for their excellent sales performance. These professionals display an outstanding commitment to excellence in annual serviced linehaul income. Honored were Brandon Becker, Ann Arbor, MI branch, Tim Carney, Cleveland, OH location, Rob Galardi, Rochester, NY branch, Craig James, Auburn Hills, MI location and Mike Sparks, Buffalo, NY location. “Each of these individuals have gone above and beyond in sales and definitely demonstrated a commitment to helping our customers,” stated David Corrigan. “We are honored to have all of them on our team.”
Three Corrigan branches earned the Customer Excellence accolade, a distinguished award showcasing their devotion to client satisfaction. When their move is finished, clients are asked to rate numerous portions of their move. This includes the primary evaluation process, their move coordinator, packing, loading and delivery stages. Each office correlates to various size categories, depending on how many moves they service each year. To be eligible to win, each branch must have the highest feedback score in their size category, in addition to meeting or exceeding the principles set for claims (volume of damage reported during a move), safety and certified labor.
“This isn’t a simple accolade to achieve. Standards are incredibly high, and you have to be almost perfect in each category. To have 3 locations win for their particular size categories once again spotlights the pride we take in providing top quality to our clients,” said David Corrigan.
Lastly, the Cleveland branch was acknowledged with the Centers Network Performance award. This award pertains to the Snap Move Container Program, where a customer employs our crews to load, transport and deliver their shipment inside wooden containers. This selection can accelerate service for smaller shipments, compared to traditional in-van moving options. The vaults are transported to the nearest United agent to where the customer is relocating, who then aids with delivering the contents of those containers.
“The Centers Network Performance award is only given to 2 agents. One winner is for locations that handle 0 to 200 containers, and the second winner is for more than 200 containers,” said Kirk Hensler. “Corrigan Cleveland won the Centers Network Performance accolade for 0-200 containers. They were top amongst 94 agents. Standards that are evaluated are claims, efficiency in getting the containers prepared for pick up, timeliness in delivering inbound vaults, and customer satisfaction.”
“It was great to be back in person this year,” said David Corrigan, remembering the conference. “It’s been a difficult few years managing the pandemic and now labor shortages. Spending time with our colleagues and talking about how they’re working through issues provides us fresh ideas to bring back. Several of these agencies are seeing the same struggles we are and it’s a good opportunity to learn from each other, help each other and continue to support good friendships with our agents. We rely on them to assist our customers in states we don’t have a Corrigan branch. They understand they can always depend on Corrigan to provide top level service for each of their clients, as well. In all, this was a very successful conference, and I couldn’t be more honored of how Corrigan Moving was depicted and awarded.”
